Warranties

LIFETIME warranty on Factory Prorated Windows and Doors

Here's a brief synopsis of the warranty you'll receive with your product. This is not the full warranty but just an overview. For complete details, refer to the warranty supplied to you when the product was installed.

Thermal Industries, the manufacturer of the windows and doors that we sell, offers a lifetime warranty on replacement windows and sliding glass doors that they will be free of defects in materials and workmanship under normal use and service, except for moving parts, and insulating glass, for as long as you own and reside in the home where your products were installed.

Basic Product Unit - Lifetime
The rigid vinyl in the product is warranted against chipping, cracking, peeling, blistering, or pitting for as long as you own and reside in the home where your products were installed.

Dreamwood Wood Laminates and DreamGlas® - 20 years
Dreamwood Wood Laminates and the Dreamglas Gallery Collection are warranted against chipping, cracking, peeling, blistering, or pitting for 20 years.

Moving Parts - Lifetime
Moving parts, such as balances that are used on double hung windows and locking mechanisms, are warranted for as long as you own and reside in your home where the products were installed. This warranty does not apply to solid brass hardware. (See color).

Fiberglass Screens - Lifetime
The materials used in manufacturing screens are warranted for as long as you own and reside in the home where your products were installed. This warranty shall be limited to providing you with new screen material and/or frames or spline for any manufacturing defect in the screen.

Insulating Glass - 30 years
The sealed insulating glass is warranted against defects resulting in material obstruction of vision from film formation caused by dust or moisture in the dead space of the sealed unit for a period of 30 years from the date of installation. Small scratches, marks and spots do not make insulating glass defective. Should the glass fail after 15 years as a result of defects described above, then Thermal Industries will charge you a fixed percentage of the company's selling price for insulating glass at that time, according to the following formula:
Years: 0 through 15 - 0%
Years: 16 through 25 - 25%
Years: 26 through 30 - 50%.

Color
Color changes due to normal weathering is excluded from this warranty. Normal weathering is defined as any exposure to UV light and weather and atmospheric conditions will cause any colored or painted surface to fade, darken, chalk, or acquire a surface accumulation of dirt or stains. Solid brass hardware will tarnish over time. To maintain its beauty, refer to the care instructions received with the product.

Caulking
On some installations, caulking is used to seal the frame or trim package against water or air penetration. Caulking is not considered part of the window/door, and therefore, is not covered under this warranty.

Warranty transfer
This warranty may only be transferred by the original purchaser in connection with a transfer of the property in which the windows/doors are installed. If this warranty is transferred, the warranty against defects in materials and workmanship and the warranty against hermetic seal failure will continue to be in effect for 10 years, unless the maximum applicable time is reached prior, after the date of transfer to the new homeowner.